About Us

Our dedicated team is not only competent and caring, but also compassionate and skilled at building a quick rapport with your residents and their families. 

With a collaborative approach, we deliver excellence in aged care services and are committed to ensuring that all your stakeholders receive the best possible care and attention throughout all of our service agreements.

At True Potential Care, we foster close collaboration with you to gain a deeper understanding of your unique needs.  Based on this understanding, we create a plan that combines your requirements with our foundational services and expertise, resulting in an agreed upon process and timeframe. 

Our team handles the complete implementation and management process.  

Chat with us today to determine your best approach and the various implementation options available. 

At True Potential Care, we provide you with a dedicated Client Success Manager (CSM) who is committed to ensuring that you have a smooth and successful experience.  They will provide personalised support and guidance every step of the way, from campaign setup to data analysis and reporting, and all communications in between.  Their focus is to ensure that your needs are met and your goals are achieved. 

With their expertise and support, you can be confident that you will get the most value for money and achieve the insights you need to make next step informed decisions. 

We believe in transparent pricing that is easy to understand and offers real value.  Our prices start at just $40 per resident, with a comprehensive list of everything that is included, so you know exactly what you’re paying for and can budget accordingly. 

With a range of plans to choose from, coupled with annual, biannual, and quarterly retainer options, you can choose the plan that is right for you, and be confident we have everything taken care of with our end-to-end solutions. 

At True Potential Care, we understand the importance of providing multiple feedback channels for residents, families, and employees.  

This multi-format approach allows for a more accurate and complete representation of stakeholder experiences, which ultimately helps care providers make informed decisions and drive positive change. 

Our services provide real-time reporting and analysis of valuable insights into resident, family, and employee satisfaction, offering a current snapshot of how things are going and ensuring timely identification of any potential issues.  This enables care providers to take swift action to improve their services and enhance the overall experience for their residents, as required. 

Further, regular snapshots of stakeholder satisfaction are essential for Australian aged care providers to ensure they comply with government regulations and meet the required standards of care. 

Our reporting options deliver actionable insights and recommendations based on survey data, empowering you to develop effective action plans and strategies for your facility. 

Supported by our consultancy services and data interpretation consultations (included in each package), you can gain valuable insights from your stakeholders and confidently navigate your next steps.  

Additionally, our retainer services provide cyclic progress reports in real-time, enabling ongoing change management and continuous improvement based on stakeholder experience feedback. 

Gain valuable insights and track your progress with our benchmarking services.  Compare your performance to national industry standards, empowering you and your executive team to identify areas of success, areas of improvement, and determine the next steps for your organisation. 

Net Promoter Score (NPS) is a valuable metric for measuring stakeholder loyalty and satisfaction, and is built into all of our surveys. 

By analysing NPS, we can help you identify areas of success and improvement and develop strategies to enhance the overall stakeholder experience and satisfaction. 

We adhere to strict data privacy and security standards, ensuring that all data is protected and confidential.  This includes adhering to ethical standards in data collection, analysis, and reporting to maintain confidentiality.

At True Potential Care, we are committed to delivering high-quality results by continuously reviewing and refining our research approach and service offerings.

We periodically collect feedback, evaluate our effectiveness, and implement improvements to ensure ongoing client satisfaction.