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Services
Aged Care Services
At True Potential Care, we provide comprehensive and bespoke end-to-end solutions designed exclusively for aged care providers and their stakeholders.
Resident Experience+
A Voice of the Consumer survey solution which delivers valuable data insights on the experience of residents, from their primary contacts.
Resident Experience 360
A Voice of the Consumer survey solution with face-to-face interviews with residents and feedback collection from primary contacts.
Employee Experience+
A tailored employee experience survey and feedback solution, to help assess and improve employee job satisfaction and well-being.
DigiCare Connect
An efficient database verification and updating service to enhance resident care, with seamless contact updates and improved digital outreach.
Market Research+
A comprehensive and powerful tool that enables aged care providers to verify and improve their product and service offerings.
Customer Care Call Handling
A seamless proactive and reactive telephone call handling service for aged care providers, available both in and out of hours, including holidays.
"I consider Chris, Jenny and the team to be true partners at Warrigal."
Terri Watson – Customer Relations Manager, Warrigal
Key Features
Customisable to Your Needs
Our core solutions are customisable to fit your unique needs and goals. We offer flexible plans that include everything you need, and you can mix and match services, and turn them on or off at will, to create a tailored experiences that scales up or down as required.
Furthermore, we offer stand-alone, biannual, and quarterly retainer options that provide real-time data insights, allowing you to have a current snapshot of your facility’s performance. This helps improve resident, family, and staff satisfaction by enabling you to make informed decisions based on the latest information.
Progress & Reporting Capabilities
Our progress and reporting capabilities provide you with valuable internal progress reports, and benchmarking information on a national level. This allows you to make informed decisions about your service and stay ahead of the competition.
Additionally, our data-driven insights also offer actionable recommendations to help improve your care and service outcomes, an dour consultancy service provides further assistance with interpreting the data for action plans and strategies.
Scalable & Reliable Technology & Processes
We utilise robust and reliable technology and system processes to ensure that our solutions can seamlessly handle scalable workloads.
Our end-to-end survey and campaign management process includes effortless workflow integration with your organisation, allowing you to focus on what you do best. Our dedicated team maintains exceptional care, support, and communication with you throughout the process.
Facilitated Process Options
We offer two implementation options based on your service plan and package requirements. This includes the seamless option, similar to white labelling, and the other is an independent option.
Both options provide a high-quality experience and efficient workflow integration, and we can help you determine the best option for your needs.
Dedicated Client Success Manager (CSM)
Our dedicated Client Success Manager (CSM) will provide you with personalised support and guidance every throughout. They are there to facilitate the end-to-end process, answer any questions, provide ongoing feedback, and ensure that you are getting the most out of our services.
Your CSM will work closely with you and your team to develop strategies that align with your unique goals and needs, and will continue to be your point of contact even after the surveys and campaigns have concluded to ensure your continued success.
Data Privacy and Security
We take data privacy and security very seriously. We adhere to industry standards and regulations to ensure that all survey and personal data is kept confidential and protected from unauthorised access.
Our company regularly review and update our processes to stay ahead of any potential threats. You can trust that you and your stakeholder data is in good hands with True Potential Care.
Would you like to start a project with us?
All of our packages are tailored to your individual needs as a centre and you can mix and match services, and switch them on and off at will.
