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DigiCare Connect
An effective database verification and updating service to enhance resident care, with seamless contact updates and improved digital outreach. These updates lead to increased safety and efficiency, stakeholder engagement, and government regulation compliance.
What is DigiCare Connect?
DigiCare Connect is an innovative service designed specifically for aged care providers.
This service offers an efficient and comprehensive solution for database verification and contact information updates, streamlining resident and client care, and improving digital outreach.
By ensuring accurate and up-to-date contact details of residents’ primary and secondary contacts, DigiCare Connect enhances resident safety, efficiency, and stakeholder engagement, while ensuring your facility has compliance with maintaining record-keeping regulations.
Effortless Contact Management
Our DigiCare Connect service takes the hassle out of contact management for aged care providers. Our dedicated team personally reaches out via telephone to the primary and secondary contacts of residents and clients, ensuring that their information is current and reliable.
We handle the task of making necessary changes within the Customer Relationship Management (CRM) system or can provide a report for your team with the necessary updates.
Insights and Feedback
At True Potential Care, we understand the importance of gathering valuable insights and feedback to continuously improve resident and client care, and enhance stakeholder satisfaction. That’s why our DigiCare Connect contact management service includes an optional customised survey question set.
This survey question set allows you to gather targeted feedback from stakeholders. By gaining valuable insights into stakeholder experiences and perceptions, care facilities can effectively identify growth opportunities, and make data-driven decisions that drive continuous improvement.
Unveiling Stakeholder Sentiment
As an integral part of our DigiCare Connect service, we offer the powerful Net Promoter Score (NPS) assessment alongside our survey questionnaires. Seamlessly integrated, this valuable tool measures stakeholder satisfaction and loyalty effortlessly, empowering proactive brand management.
With NPS, you gain deep insights into the overall satisfaction of your residents and clients, empowering you to identify areas for improvement, celebrate successes, and drive continuous enhancement within your organisation.
By understanding stakeholder sentiments before they escalate into complaints, you can proactively address their needs and ensure exceptional care and brand reputation management.
DigiCare Connect
Key Features
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Our streamlined system ensures prompt and accurate updates of resident and client key contact information, reducing the risk of outdated data and facilitating seamless communication.
DigiCare Connect seamlessly integrates into your existing workflow, eliminating disruptions and maximising operational efficiency for your aged care organisation.
At True Potential Care, we offer flexible plans tailored to your specific needs allowing you to choose the services and features that align with your organisation’s goals and requirements.
We provide various survey feedback options, allowing your respondents to provide insights through a range of convenient and user-friendly formats.
Stay informed and make data-driven decisions with real-time updates, comprehensive reporting, and in-depth analysis of your survey data. This empowers you to identify what is working well and implement necessary changes.
Benefit from personalised support and guidance with a dedicated Account Manager who is committed to understanding your facility needs and providing exceptional service throughout your journey with True Potential Care.
Measure stakeholder satisfaction and loyalty with our integrated Net Promoter Score assessment, gaining valuable insights into the overall satisfaction levels of your residents and clients and their key contacts.
Our service seamlessly integrates into your operations, creating a smooth and hassle-free experience for both your staff and stakeholders.
Our team consists of skilled and knowledgeable Australian call handlers who provide professional and reliable telephone support services, ensuring excellent customer service for your organisation and brand.
This service can be seamlessly integrated into existing systems without the need for any complex installation or system changes, ensuring a hassle-free implementation process.
We prioritise the privacy and security of your data, adhering to stringent data protection measures to ensure confidentiality, and compliance with industry standards.
Benefit from our retainer plans that provide ongoing contact management updates at regular intervals, ensuring that your resident contact information remains accurate and up-to-date.
Our comprehensive service encompasses primary and secondary contacts for residents and clients, guaranteeing the inclusion of all pertinent parties in the contact update process. This fosters efficient communication, connection, and support for seamless interactions.
Core
Benefits
- Enhanced Resident Care
- Increased Operational Efficiency
- Real-time Reporting & Insights
- Contact Management Real-time Updates
- Professional & Reliable Service
- Measure Stakeholder Satisfaction
- Hassle-Free Implementation
- Improved Engagement with Stakeholders
- Regulatory Compliance Support
Our Process
Throughout the process, open communication and collaboration ensure a smooth implementation of our contact management service and survey service.
Supporting You
Whether you are a resident care provider, independent living facility, home care package provider, or disability support provider, we are here to meet your unique needs and ensure that your consumers receive the highest level of care and support through our tailored telephone solutions.
Residential Care Facilities
Independent Living Facilities
Home Care Package Providers
Disability Support Providers
Would you like to start a project with us?
All of our plans are tailored to your individual needs as a facility and you can mix and match services, and switch them on and off as per your agreed plan.
